Privacy policy
The Rolford Leather Limited are committed to protecting and respecting your privacy.
The Rolford Leather Limited is a company registered in England and Wales with registered company number 05876443, whose registered office is at Unit 5 Dean Close, Enterprise Road, Raunds, Northants, NN9 6BD.
This Privacy Policy (together with any other documents referred to on it) sets out which personal data we collect from you, how your personal data will be processed by us and our legal basis for doing so. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
All references to “us” or “we” throughout this notice is to Rolford Leather Limited.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.rolfordleather.com (the “Site”).
Website Security
At The Rolford Leather Limited, we know that keeping your credit card information secure is important to you. We use the latest encryption technology (Secure Sockets Layer, or SSL) to secure your personal information. The information you provide when you place an order is encrypted using a secure server for maximum security. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system. All the security features are always on.
Data Protection Law (GDPR)
All the personal data is collected, handled and stored to meet the guidelines set out in the General Data Protection Regulation (GDPR) effective from 25 May 2018 - and to comply with other existing legislation. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.
In certain circumstances, the General Data Protection Regulation (GDPR) allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
All individuals who are the subject of personal information held by us are entitled to:
- Ask what information the company holds about them and why;
- Ask how to gain access to it;
- Be informed how to keep it up to date;
- Be informed how the company is meeting its GDPR obligations.
If individuals contact us requesting this information, this is called a subject access request (please see below).
If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Subject Access Request
You will not be charged for the access request and may be charged for man hours incurred in processing and completing the access request. We will aim to provide the relevant data within 30 days. If the request requires extra time we will inform you of the extra time required which will not exceed 90 days from the initial access request.
We will always verify the identity of anyone making a subject access request before handing over any information. This may require proof of identification provided to us in the form of: Passport, Drivers Licence, Birth Certificate, Recognised ID Card.
Personal Information We May Collect From You
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, search terms refer you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information.
Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use the Site, subscribing to our service, posting material or requesting further services. If you contact us, we may keep a record of that correspondence. We may also ask you to complete customer surveys that we use for improving and developing our products, although you do not have to respond to them. Details of transactions you carry out through our Site and of the fulfilment of your orders.
We collect Device Information using the following technologies:
- Cookies - are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org;
- Log files - track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps;
- Web beacons, tags, and pixels - are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as Order Information. When we talk about Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. All information you provide to us is stored on our secure servers. Any payment transaction is encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your login password with anyone.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Reasons We Collect And Use Your Personal Information
We need to use your personal information in relation to your purchases in order to perform our responsibilities and comply with our legal obligations under the contract between us and you as it would not be possible for us to process any orders for our products without using such data. We are required to retain some information in order to comply with certain legal obligations such as in relation to taxation.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Cookies
The Rolford Leather Limited uses cookies to make our Site easier for you to use. If you do not accept cookies you will be unable to use this Site for shopping purposes, only for browsing and research. By continuing to browse our Site, you are consenting to our use of these cookies. We are committed to protecting the personal information we collect when you use our website and other services.
By enabling cookies you will be able to do the following:
- Place an order on our Site;
- Remember what is in your shopping basket;
- Remember your login details;
- Enable us to make recommendations of products to you.
The cookies that are used on this Site are as follows:
Shopify - collecting cookies allows us to tailor your Site experience specifically to your preferences and allows you to browse our Site, use its features, and access secure areas. You can view Shopify’s Cookie Policy here.
Google Analytics - we use this information to understand how the Site is being used and enable us to improve the user experience. All user data is anonymous. You can view Google Analytics Privacy Policy here.
Advertising Cookies - we use these cookies to help us monitor which adverts you see and to help ensure that adverts directed to you are relevant to you and your interests. They also remember that you have visited our Site and are used to limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns.
How Do I Disable Cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. Further details on how to disable cookies for the most popular browsers:
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Google Chrome:
1. Choose Settings > Advanced
2. Under “Privacy and security,” click “Content settings”.
3. Click “Cookies”
For Safari:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”
For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Minors
The Site is not intended for individuals under the age of 18.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contract Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@rolfordleather.com or by mail using the details provided below:
Rolford Leather Limited
Unit 5 Dean Close
Enterprise Road
Raunds
Northamptonshire
NN9 6BD
