If you are not satisfied with your purchase you have up to 30 days in which to return it for exchange or refund, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To complete your return, we require a receipt or proof of purchase. Rolford Leather will not be responsible for non-receipt of returned items.
To start a return, you can contact us at info@rolfordleather.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you choose to return goods at your own cost please make sure you use Recorded or Special Delivery to include the value of the product you are returning. We don’t guarantee that we will receive your returned item.
Depending on your location you may need to pay for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, you should mail your product to: Rolford Leather, Unit 5 Dean Close Enterprise Road, Northamptonshire, NN9 6BD, United Kingdom.
You can always contact us for any return question at info@rolfordleather.com.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We must be notified within 7 working days of receipt of goods supplied by us which have been damaged in transit or not matching goods ordered or described on the delivery note. Customers will be deemed to have accepted the goods as satisfactory if no such notifications is received.
Rolford Leather is not liable for any loss caused by late delivery or failure to deliver by the company’s appointed delivery agent or carrier.
Leather which has been partially used, cut or otherwise damaged by the customer is non-refundable. Where leather has been sent to the customer rolled with the grain/finished side on the outside care must be taken to ensure it is rolled in the same fashion prior to repackaging as leather which has been rolled with grain/finished side on the inside cannot be refunded.
Exceptions And Non-Returnable Items
Only regular priced items may be refunded. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once your return is received, inspected and accepted, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. Please remember it can take some time for your bank or credit card company to process and post the refund too. If you’ve done all of this and you still have not received your refund yet, please contact us at info@rolfordleather.com.